- QUALITY IS THE PRIORITY NUMBER ONE in all operations of the Company Impol • Seval

- Quality is the basic mechanism for achieving satisfaction with the client and realization of the strategic goals of Impol • Seval

- The quality is atained by applying the quality management system in accordance with the Standard ISO 9001:2000, which  covers all the business operations

- All activities of our Company are carried out according to the principles of the quality management system with the only aim to fulfill requirements, needs and expectations of the owner, customers, suppliers and employees

- The management of the Company, by pursuing procedures of the quality management system and by setting their own example, motivates all employees to take active part in applying the quality management system and to aspire toward the attainment of the constant improvements

Goals of the Quality are to:

* reach and maintain such level of the quality of products and services which, every time when Impol • Seval is mentioned, shall associate the customers with a top quality and the satisfaction with:

- Being brought into line with their requirements and expectatios

- Our readiness to adapt and to fulfill their specific requirement

- Attentive listening-to, identification and fulfilling their latent expectations as well

* Continuous control, measuring and improvement of the processes are threre to increase the effectiveness of the Company, and all this is being attained through:

- The raise of productivity

- The reduction of the duration of the process cycle times

- The reduction of the overall costs, spesially the costs of a poor quality

* The increase of the resource ability of the Company as to be able to support the realization of the principles and goals through:

- Rising competence of the associates by permanently educating and training them

- Team work based on synergy and multidiscipline knowledges

- Maintaining and updating machines, devices and equipment

- Development and modernization of energetic and infrastructural facilities

Realization of the projected goals results in:

- Mastering the quality in all its functions and at all levels

- Continuous control and analyses of the quality indicators and the business operations data

- Regular internal verification of the quality management system and its reverification by the Management

- Consistent application of corrective and preventive measures to eliminate and prevent incompatibilitis in functioning of the production and business systems

DIRECTOR OF THE COMPANY Impol • Seval
Ninko Tešić, B. Sc. Econ.
S E V O J N O
23.10.2003